Shipping policy

Thank you for shopping with AstraPrime. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly longer.

If there is a significant delay with your order, we will contact you via email.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 14-21 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear after shipment.

International Shipping

We currently ship to selected countries worldwide.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. These fees are not included in the product price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

AstraPrime is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at [astrastoreofc@gmail.com].

Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

While we will work with the shipping carrier to assist in resolving the issue, AstraPrime is not responsible for packages that are marked as delivered by the carrier.

Delayed Deliveries

Unexpected delays may occasionally occur due to carrier issues, customs inspections, severe weather, or peak shipping seasons.

We appreciate your patience and understanding should such delays arise.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

AstraPrime Customer Support
Email: [astrastoreofc@gmail.com]
Website: [astraprime.store]

We appreciate your business and thank you for choosing AstraPrime.